One customer support technician at a large PC firm reported that a PC user had called and requested a replacement for their PC's "coffee cup holder." After several more questions, the custumer support technician determined that the PC user was using the CD-ROM tray as a coffee cup holder. Since the machine was still under warranty, the company sent out a new CD-ROM drive. After several minutes of instruction, the PC user was finally made to understand the proper use of the PC's "coffee cup holder."